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We usually send out an invoice every order, with payment due upon receipt.

Yes we digitize for 3D embroidery / patches/ applique, 3d also known as puff embroidery or 3D puff embroidery, is a special method of embroidery that makes the design "puff-up", or "raised", thus it is more three dimensional.

If you are not able to place the order via the website, please kindly help us to investigate the cause of problem for our rectification:

1] please let us know in more details of the process.

2] provide us with a screen capture [by using the keyboard to copy the ‘print screen’ and attach to the email]

In the meantime, please remember to also email us your order to avoid any possible delay. Our email addresses are

sales@eagledigitizing.com and eagledigitizing@ymail.com

or call us at 1-866-242-4888 (James)

If you failed to upload the files for some reason, you may send all your orders and quotes to us using the mails: sales@eagledigitizing.com; eagledigitizing@ymail.com which is a preferred way of communication, and you can also save a copy of your order or quote in your own mail client software like Outlook.

For files cannot be uploaded, most likely the file is too large. We cannot accept files larger than 3.5 MB. You can convert the file to a jpg or compress it.

The best person to answer this question is the person doing the embroidery for you. They will know which file format their machines take. If you are unsure what kind of machine format to use we suggest getting the most common file type needed which is a DST file. If it turns out you need a different file format we can change it at no additional charge for you, providing we have the format available to us

We specifically digitize a design with the fabric in mind. The fabric will dictate type of underlay, push-and-pull compensation and density that the digitizer must address in creating the design. If the design is going on a multitude of fabrics, edits for the other fabric types are done. Not all fabrics require edits. For instance, if a design had been digitized for pique and is also to be sewn on interlock, no edit would be necessary.

Yes. The embroidery file we send to you tells the embroidery machine two things: Where to go; and when to change colors. It does not tell the machine which color thread to use. That is determined by the embroiderer.

The reason we like to know what kind of material you are sewing on is that we can compensate for all of the unexpected things that stitches like to do on different materials. For instance, if you are going to be sewing on a blanket we would add extra stitches called "underlay" to make a smoother surface for the embroidery to sew on. If we do not know you are to sew the logo onto a blanket, we do not know to add the underlay. The more information we have, the better-equipped we are to provide a good product.

No. When a file is digitized it is turned into a series of points (x,y) that make up one stitch to another. If you take a file made up of 5,000 stitches that is meant for a left chest and try to use the same 5,000 points but stretch them over a much larger area, your points will be too far apart causing baggy stitches and there will not be nearly enough to cover two or 3 times the area. The same is true for the opposite if you take a design made up of 15,000 stitches and try to jam them into a small 3.5"x3.5" area you will end up with a giant knotted mess.